People and Performance Management

                    Telling your staff what to do and which tasks to accomplish is one thing. Making sure it’s done and the desired results are achieved is another. Believe me, I have seen and proven that there’s a difference between the two in the many years I’ve [...]

September 29, 2013

the servant leader workshop

The SERVANT LEADER WORKSHOP is a one and a half day seminar on Servant Leadership, which will help participants   discover how to successfully impact their organization through their PEOPLE. They will learn the different paradigms a servant leader must embrace to effectively stir the people to growth and in effect lead the orgranization to success!

May 9, 2013

Leading Without the Title – seminar

LEADING WITHOUT THE TITLE is an intensive seminar-workshop, which is designed for key support roles of corporate and departmental decision makers, who require you to perform tasks you feel are beyond your function. This seminar will help you develop informal leadership skills to influence positive organizational success even without positional authority. Through hands-on, experiential exercises [...]

May 9, 2013

Influencing Skills and Strategies

The Art of Persuasion:   How to Hone Your Influencing Skills   The art of persuasion, of influencing the people around you, is a vital skill in the workplace. Without it, you’ll simply be ineffective. Sure, you can bend people to your iron will, or get people to do what you want with compulsion, manipulation, [...]

May 9, 2013

exceeding customer expectations

The EXCEEDING CUSTOMER EXPECTATIONS Workshop is an intensive customer service learning event designed to reveal the secret to achieving and surpassing your customers’ expectations. Through this workshop you will discover the 10 powerful keys to excellent customer service, how to anticipate changing customers needs, deal with upset customers through discussions, case studies, individual and group [...]

May 9, 2013
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