Telling your staff what to do and which tasks to accomplish is one thing. Making sure it’s done and the desired results are achieved is another. Believe me, I have seen and proven that there’s a difference between the two in the many years I’ve [...]
The SERVANT LEADER WORKSHOP is a one and a half day seminar on Servant Leadership, which will help participants discover how to successfully impact their organization through their PEOPLE. They will learn the different paradigms a servant leader must embrace to effectively stir the people to growth and in effect lead the orgranization to success!
LEADING WITHOUT THE TITLE is an intensive seminar-workshop, which is designed for key support roles of corporate and departmental decision makers, who require you to perform tasks you feel are beyond your function. This seminar will help you develop informal leadership skills to influence positive organizational success even without positional authority. Through hands-on, experiential exercises [...]
The Art of Persuasion: How to Hone Your Influencing Skills The art of persuasion, of influencing the people around you, is a vital skill in the workplace. Without it, you’ll simply be ineffective. Sure, you can bend people to your iron will, or get people to do what you want with compulsion, manipulation, [...]
The EXCEEDING CUSTOMER EXPECTATIONS Workshop is an intensive customer service learning event designed to reveal the secret to achieving and surpassing your customers’ expectations. Through this workshop you will discover the 10 powerful keys to excellent customer service, how to anticipate changing customers needs, deal with upset customers through discussions, case studies, individual and group [...]